Product returns
We will gladly accept product returns within 15 days of the original purchase date. All product returns will be charged a 25% restocking fee on the original purchase price of the product. The initial shipping charge will not be refunded. The customer is also responsible for any and all charges associated with return shipping of the product. In order to return a product you will need to contact us to receive a return merchandise authorization number before shipping the product back. Please note the product purchased, the original purchase date and the reason for the return in your email. Returns will not be accepted without an RMA number. All returns must also be unused and in their original packaging. Unfortunately, we cannot accept returns on batteries as they are a consumable good.
In the case a product is defective, you must request an RMA number within 30 days of purchase. Once we receive the product we will test it to determine if it is defective. If the product is deemed defective, you will not be charged any restocking fee. If the product is not found to be defective within 15 days of the original purchase date, the customer will be charged a 25% restocking fee. If the product is not found to be defective and originally purchased between 15 and 30 days, a 35% restocking fee will be charged. (RMA Request Form) <-- Click here
Exceptions
All products issues from the following brands must be handled through the manufacturers directly.
Grandstream Networks
All warranty issues must be handled through Grandstream Networks directly. All DOA (Dead On Arrival) issues must be handled directly through Grandstream Networks. Click Here to access the Grandstream Communications help desk to submit a support ticket. If the support ticket qualifies for an RMA then the product(s) and Approved RMA Notification must be brought to one of our locations or an e-mail must be sent to us in order to obtain an exchange.
Greenlee Communications
All warranty issues must be handled through Greenlee Communications directly. All DOA (Dead On Arrival) issues must be handled directly through Greenlee Communications. Click Here
to access the Greenlee Communications RMA Request Form.
Ubiquiti Networks
All warranty issues must be handled through Ubiquiti Networks directly. All DOA (Dead On Arrival) issues must be handled directly through Ubiquiti Networks. Click Here
to access the Ubiquiti Networks RMA Request Form OR e-mail
rma@ubnt.com
